海角社区

Help topics Help for dental providers

Help for dental providers

Help for dental providers

From viewing online account information to removing access, these tips and how-tos can help with your 海角社区dental account.

How do I create an online dental account?
  • Enter the taxpayer identification number (TIN) of the provider.
  • Complete the required information.
  • We will send you, the primary administrator, an email. (Don't see it in your inbox? Check your junk or spam folder.) You must click the email activation link within 72 hours of receiving it. Then, follow these steps:
    • Verify your identity by providing a few personal details.
    • Confirm that you agree to do business electronically.
    • Create your username and password.
    • Choose your security questions and answers. (These help verify your identity when you call customer service.)
How do I access account information online?
  • .
  • Enter the taxpayer identification number (TIN) of the provider.
  • Complete the required information.
  • You鈥檒l receive an email with a link to finish the registration process.
What if I forgot my username or password?
  • Click 鈥淟og in鈥 at the top right corner of any Principal.com page.
  • Click the 鈥淔orgot username or password鈥 link under the 鈥淟og in鈥 button.
  • Choose 鈥淒ental providers.鈥
  • Provide the requested information to confirm your identity. Click 鈥淐ontinue.鈥
  • You鈥檒l receive a verification code by business email. Correctly enter your code. Then, you鈥檒l see your username and can either login or choose 鈥淩eset password.鈥 If you reset your password, use your new password to log in.
Why does my username still display on the password screen?

For your convenience, your username continues to display on the password screen so you can confirm it鈥檚 been entered correctly. If you enter the correct password but receive an error message, please check that your username is entered correctly. If not, click the 鈥渃ancel鈥 button to return to the username entry screen.

How do I change my login information?
  • and click on 鈥淢y Profile鈥 to change your password or security settings.
How do I remove someone's access?

You may remove someone鈥檚 access via mail or with a phone call. You鈥檒l need your name, address, phone number, and TIN. That information helps us verify that an authorized person is making the request.

  1. Mail:
    海角社区Plan Dental Network
    Attn.鈥疨rovider Relations
    711 High St Des Moines, IA, 50392-2556
  2. Phone: +1-800-247-4695, Monday through Friday, 7 a.m. to 7 p.m., CST
reach out

Need additional help?

Call us at +1-800-247-4695
Monday - Thursday, 7:30 a.m. to 6:30 p.m. (CST)
Friday 7:30 a.m. to 6:00 p.m. (CST)